We make it simple. For ten (10) days after you receive your DVD Disc(s) you, the original owner / purchaser, may return the unopened, un-tampered DVD Disc(s) with all the supplied Certificate(s) to Van Zwam LLC for a full refund.
Please Note: If we determine that the DVD Disc has been opened or tampered with, any refund will be subject to verification that these are the same exact diamonds we originally supplied. Diamond verification is determined by our gemologist examining the returned diamonds and matching them to the GIA Certificate(s). You must return all of the original Certificate(s) for any refund to be valid. We also check the individual laser identification number that is etched into the girdle of each diamond under one carat by GIA. In addition, we match every diamond to its Gemprint. We charge a 5% verification and handling fee based on the purchase price.
THE DVD RESALE PROMISE
Any time you wish to monetize/sell your DVD disc(s), simply contact us at 1 (888) 818-7552 or email us, and we will issue you a resale confirmation number. Once you have received your resale confirmation number, simply return your DVD disc(s) to us via insured FEDEX, and we will sell them for you at the then current Polished Trade Price (PTP) on the global market.
Our resale fees are simple:
For profit up to 5% we charge no fees.
For each percent profit above 5% we charge a ¼% fee which is capped (see below). For example, if your DVD diamonds sell for a 10% profit, VanZwam would only earn a 1.25% fee, and your return on your investment will be 8.75%.
Diamonds are a long-term investment. For short term owners of less than one year who wish to sell, we charge a 5% fee, or ¼% of profit whichever is greater.
Our total possible fee is capped at a maximum of 10%, so we do not earn beyond our cap on large gains to you.